Frequently Asked Questions

1. Q: I want to start importing. Where should I begin?

A: Many beginners feel unsure about where to start. At Spark Gifts, we guide you step by step. You focus on your idea, we handle production and the process.

2. Q: Are you a trading company or a manufacturer?

A: We are a manufacturer.
Spark Gifts operates its own production and works directly with trusted production facilities. This gives us full control over quality, cost, and lead time.

3. Q: Can you explain payment terms?

A: Yes.
We clearly explain all payment options and help you choose safe and practical methods for your order.

4. Q: What do FOB, EXW, CFR mean?

A: These are international trade terms.
We explain them in simple language and help you choose the most suitable option for your shipment.

5. Q: I have no experience with overseas orders. Can you handle everything?

A: Yes.
Spark Gifts manages the complete process:
Product → Materials → Production → Quality Control → Packaging → Shipping.

6. Q: How do you control quality?

A: We control production directly.
Our team manages materials, monitors production, and inspects quality at each stage to ensure consistent standards.

7. Q: What products do you focus on?

A: Spark Gifts specializes in custom wooden gifts and keepsakes.
This is our core manufacturing focus.

8. Q: What materials do you work with?

A: Walnut, beech, pine, oak, bamboo, MDF, plywood, and more.
We select materials based on product function, appearance, and cost efficiency.

9. Q: What production techniques do you offer?

A:

• Natural wood finish

• Painting

• UV printing

• Laser engraving

• Carbonized finish

We only provide techniques we produce professionally and consistently.

10. Q: Can you help if I only have an idea?

A: Yes.
Idea → Design → Sample → Production.
We support every stage of product development.

11. Q: Can you provide packaging?

A: Yes.
We offer complete packaging solutions, including boxes, bags, labels, and inserts.

12. Q: Can you arrange shipping?

A: Yes.
We arrange air, sea, rail, or truck shipping and help you choose the most efficient and economical option.

13. Q: What kind of partner are you?

A: Spark Gifts is a factory-direct manufacturing partner.
We are involved in production, manage quality seriously, and focus on long-term cooperation with our clients.